Pulsa303 Privacy Policy – Personal Data Protection for Malaysian Members

Pulsa303 ("we", "our platform") is an online betting entertainment platform operator based in Malaysia. We take the privacy and protection of every individual who uses our services very seriously. This Privacy Policy has been drafted in accordance with the provisions of the Personal Data Protection Act 2010 (PDPA) Malaysia and international best practices in data protection.

When you register as a Pulsa303 member, visit our website, contact customer support, make a deposit via Touch 'n Go eWallet, GrabPay, DuitNow, or any other Malaysian payment method, or use any of our services, you are entrusting us with your personal information. We take that trust very seriously.

This policy describes the types of data we collect, why we need it, how we use it, who may receive it, and your rights as the owner of that data. If anything is unclear, we encourage you to reach out to our privacy team directly.

Pulsa303 only collects data that is strictly necessary to provide you with a quality, secure, and legally compliant service. We do not collect more than what is needed.

Every piece of data we collect has a specific and transparent purpose. Pulsa303 uses your data only for the purposes stated below and never for any other purpose without prior notice.

• Identity Verification & KYC: We use your full name, MyKad number, and date of birth to verify that you meet the minimum age requirement of 18 years and to comply with Know Your Customer (KYC) obligations aimed at preventing fraud and money laundering.
• Transaction Processing: Your phone number, email address, and financial details are used to process deposits (Touch 'n Go eWallet, GrabPay, DuitNow, FPX via Maybank2u or CIMB Clicks, and more) and withdrawal of winnings securely and on time.
• Service Communications: We use your contact information to send important account-related notifications, such as deposit confirmations, security alerts, terms updates, and promotional content (if you have opted in to receive marketing communications).
• Platform Security: Technical data such as IP addresses and device information is used to detect and prevent unauthorised access, fraud, bonus abuse, and other suspicious activity on your account.
• Experience Personalisation: Your game history and preferences help us recommend relevant games, personalise your platform experience, and offer promotions tailored to your interests — such as EPL or Malaysia Super League-related promotions if you frequently play in the sports category.
• Legal Compliance: Certain data is required to fulfil our legal obligations under applicable Malaysian law, including reporting to the relevant authorities where required by law.

Pulsa303 does not sell, rent, trade, or disclose your personal data to any third party for their own marketing or commercial purposes. However, we may share certain data in the following limited circumstances:

• Payment Service Provider: We share the necessary transaction information with payment processors such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow providers, and banks that process FPX transactions — solely to enable your financial transactions to be processed securely.
• Game Providers: Limited game session information (excluding financial details or full identity data) may be shared with our casino software providers such as Evolution Gaming and Playtech solely for game operations and technical maintenance purposes.
• Regulatory Authorities: Pulsa303 will disclose personal data when required by Malaysian law or a valid court order. We will not shield members found to be involved in illegal activities.
• Business Transfer: If Pulsa303 is involved in a merger, acquisition, or asset sale, your data may be transferred to the new entity. You will be notified in advance and given the option to withdraw your consent.

The security of your data is Pulsa303's top priority. We invest seriously in security infrastructure to ensure your information is always protected.

• 256-bit SSL Encryption: All data transmitted between your device and Pulsa303's servers is encrypted using 256-bit SSL — the same security standard employed by Malaysia's leading banking institutions.
• Secure Server: Data is stored in physically secured data centres with strict access controls, 24/7 monitoring, and redundant backup systems to prevent data loss.
• Restricted Access: Only authorised Pulsa303 staff who require access to specific data in order to perform their duties are granted permission to do so. All access is regularly audited.
• Retention Period: Active account data is retained for as long as your account remains active. Financial transaction data is kept for 7 years in compliance with Malaysian legal requirements. Following account closure, personal data no longer required for legal purposes will be deleted within 90 days.

Pulsa303 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Under Malaysia's PDPA 2010, you have specific rights regarding your personal data held by Pulsa303. We are committed to making it easy for you to exercise those rights.

Pulsa303 processes all financial transactions using approved Malaysian payment methods. The security of your financial data is our highest priority.

• All transactions via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX (Maybank2u, CIMB Clicks) processed through a secure payment gateway with end-to-end encryption.
• Pulsa303 does not store your full credit/debit card number. Card details are processed directly by a PCI DSS-compliant payment gateway.
• Every transaction is recorded with a timestamp, IP address, and device information for security and audit purposes — helping us detect any suspicious activity on your account.
• If you suspect any unauthorised transactions on your Pulsa303 account, contact us immediately via 24/7 Live Chat and we will investigate within 2 hours.

Pulsa303 is a platform dedicated exclusively to adult users aged 18 and above. We do not knowingly collect or process the personal data of children under the age of 18.

If you have any questions, concerns, or complaints regarding how Pulsa303 handles your personal data, or if you wish to exercise any of your data rights, our Data Protection Officer (DPO) team is here to help.